Incomplete installation of temporary seats in a limited number of sections made the seats unusable.
Approximately 850 fans with tickets in sections 205A, 215A, 230A, and 240A were affected and were relocated to similar or better seats.
Four hundred (400) fans in sections 425A and 430A were not able to be accommodated with seats inside the stadium. These fans will each receive a refund of triple the cost of the face value of their ticket. The face value of these tickets are $900.
The safety of fans attending the Super Bowl was paramount in making the decision and the NFL, Dallas Cowboys and City of Arlington officials are in agreement with the resolution.
We regret the situation and inconvenience that it may have caused. We will conduct a full review of this matter.